The Benefits of Working with a Reputable Zoho Partner in Australia

As your business grows and your customer base increases, it becomes increasingly difficult to stay on top of everything. Customers don’t get the follow-up they need, sales leads fall through the cracks, and ultimately, growth can actually hurt the business. But it doesn’t have to be that way, thanks to the wonderful technology we know as CRM (Customer Relationship Management software.

CRMs like Zoho can actually do a whole lot more, but at their core, they’re designed to make it easier for you to manage customer relationships and scale your business. Choosing the right CRM is a big decision, and if you go with Zoho, you’ll have another decision to make. Do you choose any old software consultant, or an experienced Zoho Partner?

Grab a snack and settle in while we learn all about Zoho Partners and why you need one.

What is a Zoho Partner?

Basically, a Zoho Partner is someone who lives and breathes the Zoho ecosystem and understands it intricately. They’re trained in and highly proficient in Zoho products, so you can be sure they have a strong understanding of all the Zoho tools you’ll need. In short, a Zoho partner in Australia has proven they have the technical skills and knowledge to provide Zoho services.

Think about your backyard for a minute. You’d probably hire anybody with a mower to look after your lawns, but you’d only hire an experienced landscaper to design a garden that meets your needs.

When you’re implementing Zoho in your business, anybody with basic tech knowledge can activate your account. However, only an experienced Zoho consultant can design the system so you get maximum benefit from it. 

 

What does a Zoho Partner do?

A Zoho Partner can essentially do anything within the Zoho ecosystem. Often, they are referred to as Zoho consultants, because that’s where it all starts. After all, you can’t implement solutions when you don’t know what the questions are.

Zoho partners can consult, recommend products, build custom workflows, set up custom reporting, provide ongoing technical support and even train your staff in how to use the system.

So, if you’re keen on using Zoho, hiring a true expert is going to be a smart move. Let’s take a more detailed look at the benefits of working with a Zoho partner in Australia.

 

Improving business processes

As we touched on, a thorough consultation is essential to any software project. Part of that consultation is to identify inefficiencies in your operations. Maybe your team spends too much time on repetitive tasks, or workflows are clunky and inefficient. A Zoho Partner not only identifies these inefficiencies but builds a Zoho system that improves processes.

For example, it could be automating your lead follow-up process in Zoho CRM to make sure nobody falls through the cracks. It could be removing unnecessary data entry by integrating Zoho with a third-party system you already use.

‘Streamlining’ might be an overused buzzword, but when it comes to fixing broken business processes with software, it’s an accurate one.

 

Tailored solutions for your business

When we talked about streamlining your business processes, the key is tailoring the software to your business. Zoho is a product that’s available for anybody to sign up for and start using. But an experienced Zoho partner has the skills to customise the software to work for you.

A Zoho Partner offers a level of personalisation that a general software consultant can’t. This is because they have a deep knowledge about what Zoho can do, and how to tailor it for individual needs.

So, if you don’t want to be told what to do by an off-the-shelf software product, let an expert customise one for you.

 

Seamless Zoho product integration

While improving business processes usually involves shaking off that “it’s how we’ve always done things” attitude, the reality is, some things are done a certain way for a very good reason. If processes are broken and ineffective, then absolutely, we need to fix them. But let’s say it would cause too much disruption to move your entire financial records to Zoho Books. You might need your systems to integrate with Xero, instead, for example.

A Zoho partner can integrate a huge range of third-party software, and often it makes perfect sense to do so. Importantly, they can also ensure you’ve got access to as many Zoho apps as you need, from CRM to collaboration tools and many, many more.

 

Zoho Partners ensure a scalable solution

Did we scare you in the intro when we said growth can actually hurt your business? We’re sorry, we didn’t mean to.

This only happens when you don’t have the systems in place to support your growth. You’re used to easily being able to manage customer demand, and then all of a sudden it’s overwhelming.

Customer satisfaction drops. You hire more staff, but growth slows, and it gets harder to pay wages. Before you know it, closing your doors is the only option,

It sounds dramatic, but it’s often the way it goes.

Using a Zoho Partner ensures you’re ready for growth. With clear, smooth systems in place, it’s so much easier to manage fluctuating demand. Zoho consultants understand how to deliver scalable tech solutions that grow as your business does.

 

Expert training and ongoing support

Even the best technology is only as effective as the humans using it. So, unlike a general software consultant who might give you a shiny new system and call it a day, Zoho Partners deliver the after-sales support you deserve.

From in-depth admin user training to providing ongoing help desk support for complex issues, a Zoho Partner ensures everybody is well-prepared to transition to a new system.

So whether you need a Zoho Partner in Melbourne, a Zoho Partner in Sydney, a Zoho Partner in Brisbane or indeed, a Zoho Partner in Australia, speak to OTTO Digital.

If you’ve ever tried to implement new software, trust us, hiring a supportive Zoho consultant makes the change a little less scary for your staff.

 

Do you need a reliable Zoho Partner?

If you’re interested in giving your business processes a boost with Zoho, we’re the team you can count on. As trusted Zoho Partners, we specialise in creating custom solutions for businesses in any industry. So, if you’re ready to work with a team that actually listens and understands your needs, let’s have a chat today!